Our Guarantee

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What’s A No Hassle Guarantee?

Simply put, it means that there is absolutely NO reason you should have to feel stressed or overwhelmed working with our team or our tools. We’ll do everything within our power to make sure your organization’s online experience is impactful and simple.

30 Day Money Back Guarantee

We pride ourselves on getting things right. That doesn’t mean we’re perfect, but when we make mistakes we fix them. If you are not completely satisfied with our service or the platform in the first 30 days, then we’ll refund your purchase, less the original deposit.

Customer's Bill Of Rights

We've put together this list of how we think all customers should be treated. Feel free to let us know what you think!

  1. The Right To Great Design: Your nonprofit deserves and online marketing experience that reflects its brand’s aesthetic and tone. We’ll work as hard as we can to make your site look amazing.
  2. The Right To A Dedicated Team: You’ll get a dedicated Ground Control Technician that will help you with all of the planning and needs of your website. They’ll also teach you how to use the tools you need.
  3. The Right To Timely Support: You deserve to get help and support from our team within 24 hours of your original request. We’ll always work hard to get back to you ASAP. Our average time is about 3 hours.

  1. The Right To A Speedy Site: Your organization deserves a website that can load quickly and across multiple devices. We’ll use caching, script compression, image smushing, and other techniques to decrease load times.
  2. The Right To Consolidated Tools: Your team deserves to have all of their online marketing tools in one place, or as close as we can make it. We’ll keep building more Add-Ons to increase your capabilities.
  3. The Right To Privacy: Your database, files, and customer information deserves to stay private. Our staff works under standard NDAs and we’ll never share your info with 3rd parties unless you’ve asked us to.

  1. The Right To Knowledge: You deserve to be able to learn how to use our tools through easily understandable and accommodating documentation. We’ll provide videos, written tutorials, and be able to access it at any time.
  2. The Right To Grow: You have the right to change plans, up or down, at anytime. Each time you switch a plan, our team will make sure you get setup with the right tools and training that you need to succeed.
  3. The Right To Leave: You have the right to cancel your plan, and leave us. Easily export all of the content and take it with you. Take your Custom Design with you too – Wireframes, UI Kit, and Page Templates.

Talk With Us

The last thing we want is to have an unhappy customer. Let us know what your issue is. Tell us what we’re failing at, and what we’re doing great. Feel free to reach out to our Launch Commander and he’ll be happy to help figure out a solution that works for you!

Daniel Schutzsmith

President, Launch Commander
Work: 855-627-5744 x103
Cell: 917-282-9037
Email: daniel@markandphil.com

Awesome Cause is a service of Marketing And Philanthropy, LLC © 2014